AFTERPAY available for Australia and NZ! 💕
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FAQs

FREQUENTLY ASKED QUESTIONS
 
What sizes do you cater for?
We cater to sizes 6 - 22 in Australian sizes, which equates to sizes 2 - 18 US! For a full size conversion table, head to our Size Guide page.

Do you have physical stores?
We have just one! We are based in Murwillumbah, Northern NSW where our shop front and work shop all blend into one gorgeous little space. If you're local, be sure to pop in, say hi and shop! 

We unfortunately do not have any other shop fronts at this stage. However, we do wholesale! So you may find us stocked in other boutiques around Australia.

Do you wholesale your range?
Yes! We do! We've recently started offering some of our designs wholesale and are starting to be stocked around the country. 
If you're interested in becoming a stockist, just shoot us an email to info@blushclothingplayhouse.com so we can chat! 

How are your products made? 
In short, all of our designs from our label are designed in house by us in our little shop front in Northern NSW, then produced in various ways in various places! We have a strong focus on ethics, and you can read more about our different ranges via the Our Range page.

What postage service do you use and is tracking available?
All orders (Australia and international) are sent via standard Australia Post, with express shipping available for our Australian customers. You will be emailed a shipping confirmation and tracking number for your package as soon as your items have been fulfilled and sent away! Be sure to check the pesky junk folder if you haven't received yours as they can sometimes hide away in there. 

Do you ship internationally?
We do! We ship to a large number of countries all over the world via AusPost. Please refer to the 'Payments and Shipping' page for more details.

How do international payments work? My order total keeps changing!
While we have a currency convertor on the website to make it easier for our international babes to know how much they're spending, once you reach checkout all prices will be stated in AUD (which means it will look like your cart total changes) and then converted through your choice of payment gateway once you confirm the order. 

How long will my order take to be delivered?
We always aim to have your orders packed and despatched as soon as possible after the time of payment, usually within 24-48 hours of your order confirmation (can be longer during sale or holiday periods). You will then receive an email when your order is shipped and it is then in the hands of the postman!

Of course, pre-orders have a different timeframe and all info will be in the product description of pre-order items. 

AFTER DESPATCH: 
AUSTRALIA
Standard Shipping: 3 - 7 business days
Express: 2 - 4 business days

NZ
Standard Shipping: 3 - 5 business days

INTERNATIONAL
Standard Shipping: 7 - 14 business days

Please allow at least 3 business days after the expected delivery time in case of short delays, and if your parcel still hasn't been delivered email us with your order number at info@blushclothingplayhouse.com 

Do you guys have Afterpay?
Yes, we have Afterpay! There is no minimum spend to use Afterpay so it is available on all orders. Simply place your order as usual and select 'Afterpay' at the checkout. Once we receive your order and it is confirmed by Afterpay, we will despatch your goods just like any other order and you can pay later! Ta-daaaa! It is only available for our Aussie, NZ, UK and Canadian customers at this stage though.

We also have Humm for Aussie customers and Sezzle available for our USA customers!

What happens if I receive my items and they don't fit? Can I get a refund? 
We understand that online shopping, especially for clothing, has its risks, and we want to eliminate those risks as much as possible and put your mind at ease! We offer store credit if you receive your items and they don't fit as you had hoped, and we fully refund anything with fault or damage. Just email us at info@blushclothingplayhouse.com ASAP and let us know your issue and your order number so we can help and issue you a returns authority! Please note, return postage is at the expense of the customer and items must be sent back to us within 14 days of receiving your order. 

Please read our returns policy for more details!

Can I use multiple discounts per order?
Unfortunately not! Only one discount code or offer can be applied per order.

If you're having any trouble using your store credit and an offer together, that's different! Send us an email to info@blushclothingplayhouse.com so we can help.


How often do you restock items? 
We actually don't restock styles very often! Mostly, we prefer to move onto new styles rather than repeating old ones a whole lot, which means our styles are somewhat limited edition by nature. 
We only restock styles if there is SUPER high demand, and we'll always announce that via our socials or be sure to sign up to our newsletter for notifications. 

Do you have a VIP program?
We do! And it's exclusively available in our private facebook group. Our VIP's get first dibs on new arrivals and access to exclusive VIP prices during pre-release, as well as being able to chat to us directly! You can join here.

What is the 'VIP's only!' section and how do I get access?
That's reserved for our VIP's in the facebook group (linked in the question above). It's only ever opened periodically if certain VIP offers need a whole section of the website, and the passwords are given in the group when necessary. Once the offers are over, the VIP section is locked and the password changes until next time!




If you have any further questions that haven't been answered here or would like more information about anything, please don't hesitate to contact us at info@blushclothingplayhouse.com and we will be more than happy to help! x 
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