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FAQs

FREQUENTLY ASKED QUESTIONS

What postage service do you use and is tracking available?
We use Standard Australia Post for all AUS deliveries, with express shipping available. You will be emailed a shipping confirmation and tracking number for your package as soon as your items have been fulfilled and sent away! Be sure to check the pesky junk folder if you haven't received yours as they can sometimes hide away in there. 

International orders are fulfilled with DHL and you will also be provided with a tracking number on dispatch. 

Do you ship internationally?
We do! We ship to a large number of countries all over the world via DHL courier service. Please refer to the 'Payments and Shipping' page for more details.

How long will my order take to be delivered?
We always aim to have your orders packed and despatched as soon as possible after the time of payment, usually within 24-48 hours of your order confirmation. You will then receive an email when your order is shipped and it is then in the hands of the postman!

Of course, pre-orders have a different timeframe and all info will be in the product description of pre-order items. 

AFTER DESPATCH: 
AUSTRALIA
Standard Shipping: 3 - 7 business days
Express: 2 - 4 business days

NZ
Standard Shipping: 3 - 7 business days

INTERNATIONAL
Standard Shipping: 7 - 14 business days

Please allow at least 3 business days after the expected delivery time in case of short delays, and if your parcel still hasn't been delivered email us with your order number at info@blushclothingplayhouse.com 

Do you guys have Afterpay?
Yes, we have Afterpay! There is no minimum spend to use Afterpay so it is available on all orders. Simply place your order as usual and select 'Afterpay' at the checkout. Once we receive your order and it is confirmed by Afterpay, we will despatch your goods just like any other order and you can pay later! Ta-daaaa! It is only available for our Aussie customers at this stage though.

What happens if I receive my items and they don't fit? Can I get a refund? 
We understand that online shopping, especially for clothing, has its risks, and we want to eliminate those risks as much as possible and put your mind at ease! We offer store credit if you receive your items and they don't fit as you had hoped, and we fully refund anything with fault or damage. Just email us at refunds@blushclothingplayhouse.com within 14 days of receiving your order and let us know your issue and your order number, and we will help you as much as we can! Please note, return postage is at the expense of the customer. See 'Returns' page for more details!

Do you offer custom made online like you do in store?
Not just yet, loves. It is definitely in our future plans, though. We are extremely meticulous when it comes to the quality and experience of our custom made dresses and apparel to our in store customers, and we want to be sure that we can maintain that level of meticulously planned and executed quality and experience through an online platform. Obviously not having the customer physically in front of us for fittings to ensure a perfect fit is quite a big obstacle! But we are determined, and we will get this service to you online beauties as fast as we can. 


If you have any further questions that haven't been answered here or would like more information about anything, please don't hesitate to contact us at info@blushclothingplayhouse.com and we will be more than happy to help! x 
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