Occasionally we have preorder items on the website! What this means is that you can purchase and secure your size before they land in store. You get first dibs! The way it works is simple -
1. Place and pay for your order as normal.
2. We will send it to you as soon as we get our hands on them!
We will always include an ETA in the description of preorder items, but please be aware these are only an estimate and we cannot guarantee it's arrival by any certain date. It may be later, or it may be earlier! Pre-order delivery times can be subject to change and by placing a pre-order you acknowledge and agree to this.
If the ETA changes and you decide you'd prefer not to wait, then you are entitled to receive store credit in place of your pre-order so you can grab something else instead.
If you want to check up on the progression of a style you've preordered, simply email us with your name and order number to firstname.lastname@example.org so we can update you!
If you are placing an order with multiple items in it, including a preorder item, please note that we will send all items together once the preorder item lands. If you wish to receive the other items first, simply place two orders 😊
Returns of pre-order items are the same as everything else - you can return them for store credit without any problem! As per our returns policy, orders are unable to be cancelled once they're placed, including pre-orders. You can, however, choose to receive store credit instead. Please refer to our returns policy for more information on this.