Lucille Dress MADE TO ORDER

Buying online and getting the right size can be a tricky thing! Especially when boutiques (like us!) stock more than one label. Each item on our site has specific notes in the description regarding fit, so be sure to take note of them. We try to make as many important notes as possible including whether the fabric is stretchy, certain design features and how the style is meant to fit the body. 

When choosing the right size for you, remember to take a few things into consideration. Whether the fabric has stretch or not, whether the garment is designed to be loose or fitted and how you would like the garment to fit on you, etc!

Remember that the size guides are meant as a guide only and aren't necessarily specific to each garment. If you're ever unsure and want extra help choosing the right size for you, we'd love to help! Just email us at info@blushclothingplayhouse.com so we can chat x

PLEASE NOTE: the following guide is generalised and not style specific, but rest assured we're working on implementing charts for each style and garment on the website sometime soon so keep an eye out.

For our label, the general size guide is as follows: 

SIZE	BUST (cm)	WAIST (cm)	HIPS (cm)
4	75cm	65cm	90cm
6	80cm	70cm	95cm
8	85cm	75cm	100cm
10	90cm	80cm	105cm
12	95cm	85cm	110cm
14	100cm	90cm	115cm
16	105cm	95cm	120cm
18	110cm	100cm	125cm
20	115cm	105cm	130cm
22	120cm	110cm	135cm
24	125cm	115cm	140cm
26	130cm	120cm	145cm
28	135cm	125cm	150cm
30	140cm	130cm	155cm

  

INTERNATIONAL SIZE CONVERSION: 

AUS	4	6	8	10	12	14	16	18	20	22	24	26	28	30
UK	4	6	8	10	12	14	16	18	20	22	24	26	28	30
US	1	2	4	6	8	10	12	14	16	18	20	22	24	26
EUROPE	32	34	36	38	40	42	44	46	48	50	52	54	56	58

PAYMENTS: 
While we have a dollar convertor on the website for our international customers, once you get to the checkout all prices will be stated in AUD and converted through your choice of payment gateway. For any International beauties, please make sure you keep this in mind while shopping! 

Payment options include -
- Paypal
- Credit or Debit Card
- American Express
- Humm (Australian customers only)
- Afterpay (Australian, New Zealand, UK and Canada customers only) 
- Sezzle (USA customers only)

If you pay via a method that requires us to wait for clearance (ie. PayPal E-Cheque) then despatch will be delayed until the payment clears.

If you have any questions regarding payments, please don't hesitate to email us at info@blushclothingplayhouse.com! 

 

SHIPPING: 

NOTE: Please read product descriptions! Some items are in stock and ready for despatch but a lot of our styles a made to order, so all info about turnaround times will be found in the product description. 

All items are shipped directly from us in Melbourne, Australia.

FOR OUR AUSSIE BABES -

Standard shipping is through AusPost and is at a flat rate of $10 Australia wide! We also offer Express Shipping for a flat rate of $13 Australia wide. 

Once your order is placed and paid for, your items will be dispatched as soon as possible! For in stock items, they will usually be sent out within approx 2 - 4 business days of placing your order*. You will receive an email once it has been sent away, complete with your parcel tracking number. 

Once your order has been shipped, the estimated shipping timeframe is as follows:

Standard shipping: 3 - 7 business days
Express shipping: 2 - 4 business days

-
*unless otherwise stated in the product description and excluding weekends and public holidays.

This does not apply to MADE TO ORDER or PRE-ORDER styles - please refer to the product descriptions for expected timeframe.

Please note that during peak times (Christmas, Easter, etc.) or sales periods it may be a little slower than usual! Please allow 4 - 6 business days in this case as there's often a backlog of orders (although we try to be quicker!). If you have any concerns after that time, please feel free to contact us at info@blushclothingplayhouse.com!

 

FOR OUR INTERNATIONAL BEAUTIES -

We now ship worldwide! 

All orders (with the exception of pre-order items) are sent within 2 business days of being placed. Once your order is dispatched, you will receive an email with your tracking number. All of our International shipping is done via AusPost.

NEW ZEALAND -
$15 Standard Shipping! Delivery approx. 3 - 5 business days.

REST OF THE WORLD -
$20 Standard Shipping!
Asia Pacific and Western Europe approx. 5 - 12 business days
North America and Middle East approx. 7 - 12 business days
Rest of the world approx. 8 - 14 business days

Please allow a couple of days more than the estimated time for your country for your items to arrive from the day of dispatch incase there's small delays. Unfortunately, once your order leaves our hands it is now up to the shipping company. If you have not received your parcel after the estimated time, please feel free to contact us at info@blushclothingplayhouse.com and we will chase it up for you! 

If shipping doesn't appear at the checkout for your country, please email us with your details and we will do our best to get it to you.

 

CUSTOMS DUTIES AND TAXES FOR INTERNATIONAL ORDERS

Click here to check if customs or duty fees may apply to you.

Customs and Import Duties and Taxes are only charged for international orders. Your order may or may not attract custom duties and taxes depending on the value of your parcel, and it is solely up to the person receiving the order to cover these costs.

By placing an order, the customer agrees to release all financial responsibility from Blush Clothing Playhouse in relation to any Customs, Duties and Taxes that may be attracted to a New Zealand or International shipment. The customer is required to pay all custom duties and taxes on their order. 

Unfortunately, these charges are out of our hands and they widely vary depending on the receiving country, which means we are unable to estimate what your particular charges might be. We advise contacting your local customs office for more accurate information and to avoid being surprised by any unexpected delivery charges are your end.

 

PLEASE NOTE: 
We are not liable if you've given us the wrong shipping address for your order. If we receive an order back because of a wrong/incomplete shipping address and it matches what you provided us with, you will be required to pay for postage to send it out again plus any fees (return to sender fees, etc) that are incurred before it is re-shipped.
If you've given us the wrong address on your order, please contact us ASAP to let us know and we will do our best to rectify it for you.

 

Let me tell you why our 'house made' range is so important to us 💗

Mum's been in this industry for years. I'm talking decades. She worked her ass off and got to design for some biiiig names at a very young age, and back then the Australian textile industry was a whole different game.

She took some time out of the industry to be a mum, and by the time she re-entered it again full time (taking me along for the ride with her this time 💁🏻‍♀️), the industry and the manufacturing process looked a whole lot different. 

She remembers the years where the majority of production was done on shore. Where fabrics were knitted and woven domestically, where all design and development work was done in house and where the production of the garments was predominantly done locally. A time when the Australian textile industry was protected by the government enforcing quotas and tariffs on off shore production. 

Now, as we all know...that changed drastically with a change in priority by the government, the majority of the work then going off shore and the Australian textile industry now lacking the capability to do a lot of those things anymore. 

BUT we love that there's a movement to bring Australian made back, and while there's still a whole lot of limitations on what we can actually do here, our 'house made' range is an effort from us to contribute to the movement. These pieces are designed, developed and handmade in our Melbourne warehouse using the most luxe fabrics we can find, some of which are also knitted here in Melbourne. A true blast from the past, but in the best way possible 🇦🇺

We have BIG dreams. As of the 1st of January 2024, we've committed to doing all of our production on Australian shores to be as sustainable and ethical as we can possibly be. We are clearing out old stock (check out our sale section!) and are busy designing new styles and creating new systems to be able to handle all of our production in house. It's a big process with a whole lot happening behind the scenes that most may not recognise, but we are dedicated and we are excited! 🥰🌷✨

RETURNS 

If you receive your items and they don't fit properly, don't worry! We've got you covered! We offer returns for store credit on all items (excluding sale items/orders unless faulty) no questions asked!

If there is an issue with your item and you want to return it, please contact us at returns@blushclothingplayhouse.com and provide your name, order number and the details of the issue. Once you've received authority to return your order, we will send through all the info you need and you can send it straight to us!

For an item to be returned:

- All items must have original tags still attached.
- There must be NO damage to the items (i.e. marks, tears or makeup stains). 
- There must be NO different odours (i.e. perfume, deodorant, smoke etc.) and the item must be unworn and unwashed.
- You must provide us with your order number and the name your order was placed under.
- A return will only be accepted if we are contacted prior for authorisation and your return is received within 14 calendar days of you receiving your order.  
- Return postage will be at the customers expense.  
 

You will be issued store credit for your return. Store credit will be issued when we receive the returned items in their original condition and process your return. You will only be refunded via your original payment method for faulty/damaged items.

Unfortunately, due to the nature of being a small business and the sometimes quick turnover of stock, we are unable to provide exchanges at this time. If you want to swap sizes, then you'll just be required to re-order the new size with the store credit you receive once your return is processed. 

* Please note -

You will not be refunded for the shipping cost of your original order when you return something. Return shipping is the responsibility of the customer.

We strongly recommend sending your items back to us via a method that has tracking. It is your responsibility to get the items back to us and, without tracking, you run the risk of it getting lost in transit. We will not accept responsibility for any returns that don't make it back to us. 

Please allow up to 5 business days for returns to be processed once it arrives back to us. We always endeavour to be quicker than that, but some times it can be a little slower than others!

 

SALE ITEMS: There are no refunds or returns on sale items for change of mind/wrong size. All sales during sale periods, using discount codes or on marked down items are final (unless the item is deemed damaged/faulty).

Once any order has been placed, it cannot be cancelled. If you wish to add to your order just email us with your current order number and new items to info@blushclothingplayhouse.com so we can organise it for you. Once an order is placed and confirmed, it is subject to our returns policy.

Please choose carefully when shopping for your items, loves! And don't hesitate to contact us at info@blushclothingplayhouse.com for any questions about items before purchase x